Client care
How may we help?
Track an order, start a return or find an answer. We reply to every message within 24 hours.
- Track an orderFollow your parcel with your order number and email.
- Start a returnFree returns within 30 days of delivery.
- DeliveryComplimentary on every order to the UK and the US, with tracking.
- RefundsWhen and how your payment is returned.
- PaymentWays to pay, including instalments.
- SizingChain lengths, ring sizes and widths.
- Caring for your jewelleryKeeping your pieces at their best.
- Your accountOrders, saved pieces and your details.
- Emailsupport@shopthiva.comA reply within 24 hours
- Telephone07901 603714Monday to Friday, 9am to 9pm (GMT)