FAQ
How long does delivery take?
Orders are processed within 1–3 working days. Standard delivery typically takes 7–15 days depending on your location. You'll receive a tracking number via email once your order is dispatched.
Do you offer free shipping?
Yes. Free standard shipping on every order, with no minimum spend. Standard delivery takes 7–15 days.
What is your return policy?
We offer free returns within 30 days of delivery for items in their original condition with all tags attached. This includes sale and flash-sale items, which are returnable on the same terms as full-price items. To start a return, contact us via our Contact page with your order number.
How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking number and link. You can also check your order status on your Account page.
Can I change or cancel my order?
You can modify or cancel your order within 1 hour of placing it. After that, we begin processing and changes may not be possible. Contact us as soon as possible if you need to make changes.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna, Clearpay and Revolut Pay. All transactions are securely processed and encrypted.
Is my payment secure?
Absolutely. All transactions are encrypted with industry-standard SSL and processed through Stripe, one of the world's most trusted payment platforms. We never store your card details on our servers.
Which countries do you ship to?
We currently ship to the United Kingdom and the United States. Shipping is always free with no minimum spend, and delivery takes 7–15 days.
How do I contact customer support?
You can reach us via our Contact page, WhatsApp, or Telegram. We typically respond within 24 hours.
Do you offer size guides?
Yes. Size guides are available on applicable product pages. Look for the 'Size guide' link next to the size selector.
Still have questions?
Get in touch — Contact us and we'll get back to you within 24 hours.