Policies
Shipping Policy
We offer free standard shipping on all orders, with no minimum spend. Standard delivery is 7–15 days. Orders are processed within 1–3 working days, and delivery typically takes 7–15 days depending on your location. You will receive a tracking number via email once your order has been dispatched so you can follow your package every step of the way.
Return & Refund Policy
We offer free returns within 30 days of delivery for items in their original condition with all tags attached. We do not offer exchanges; returns are refunded to the original payment method. If you need a different size or colour, return the item for a refund and place a new order. This includes sale and flash-sale items — discounted products are returned and refunded on the same terms as full-price items. Refunds are processed within 5–7 working days after we receive your return. To initiate a return, please contact us through our Contact page with your order number.
Privacy Policy
We collect personal information such as your name, email address, and shipping address when you place an order. This information is used solely to process your order and communicate with you about your purchase. We do not sell or share your personal information with third parties except as necessary to fulfill your order (e.g., shipping carriers). We use cookies and similar tracking technologies to improve your shopping experience and analyze site traffic.
Terms of Service
By using this website, you agree to these terms. All content on this site is the property of SHOPTHIVA and may not be reproduced without permission. Product images are representative and may vary slightly from actual items. We reserve the right to modify prices and availability at any time without notice. Your continued use of the site constitutes acceptance of any changes.