Get in Touch
Questions about an order, need help with sizing, or just want to say hi? We're here for you.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Business Hours
All times in GMT. Emails are answered outside business hours too.
Our Details
SHOPTHIVA
41 Redbourne Way
Scunthorpe DN16 1NG
United Kingdom
Phone: 07901 603714
Email: support@shopthiva.com
Why Customers Trust Us
Secure & Private
Your data is encrypted and never shared
Fast Response
We reply within 24 hours
Satisfaction Guaranteed
Free returns within 30 days
Common Questions
Before You Reach Out
How long does delivery take?
Standard delivery is 7–15 days, free on every order.
How do I track my order?
Check your email for a tracking link, or use our Order Tracking page with your order number.
What's your return policy?
Free returns within 30 days of delivery. Items must be unworn with tags attached.
How long do refunds take?
5–7 working days after we receive your return, back to your original payment method.